Frequently asked questions
Exchange & Return Period?
You may request an exchange or return within 14 days of receiving your
order. The product must be unused and in its original condition with all
tags attached.
Once we check the returned item and confirm its condition, your refund will be processed within 7–10 days.
What is Product Condition to be returned?
To be eligible for an exchange or return, the product must be:
• Unused
• Unwashed and clean
• All tags, labels, and original packaging intact and in the same condition
What Exchange & Return Procedure?
To complete an exchange or return, please follow these steps:
1. Contact our customer service at 01050745795
2. Provide your order number and the details of the product you want to exchange or return
3. Our courier will collect the product from the customer
4. Shipping costs are the customer’s responsibility
5. It is recommended to keep proof of shipment for your protection
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Who pays for shipping on returns or exchanges?
Customers are responsible for all shipping costs.
